So you may or may not know that my TV broke last week. Yeah. Sucks. Big time. Wouldn't even turn on. Had it since August 07.
I took it to Circuit City today. I didn't have my receipt, and when I called to find out if they did repairs, they said they did but they'd have to ship it out to the manufacturer and that it would cost at least $40. I wasn't optimistic going in.
I explained my prob to the guy I brought it in to, and he was very nice about it. He asked for my phone number - that's how they track purchases (I paid cash) - and found out I hadn't taken out a service plan on it. He took it in the back to make sure that nothing physical was causing the malfunction.
After a few minutes, he came out of the back and told me that it was probably a defective TV and that it would be cheaper for me to buy a new one. I was about to protest when he said that he could give me a FULL REFUND for what I originally paid for the TV towards a comparable NEW one, but only if I picked one out right away.
That was a no-brainer for me. I got a $300 TV for $30 today!! Yay! I also bought a 3-year service plan for $60, so that'll cover me till I leave Vassar.
I thought that this was awesome for a company to do - I didn't have my receipt or anything, and didn't even ask for or expect a full refund! I also doubt my fave electronics store, Best Buy, would do the same. They told me they don't even repair TVs under 25 inches.
xoxo
Nick
10.21.2008
Good News!
Posted by Nick at 12:27 AM
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